Our Commitment to Freshness: Returns, Refunds & Complaints
Fresh Flowers Guarantee in Bickley
At Flowers Bickley, we take special pride in our reputation as a trusted, local florist serving households and businesses throughout the Bickley area. Our team is dedicated to delivering only the freshest flowers, ensuring that every arrangement reflects our commitment to exceptional quality and customer satisfaction.
Damaged-On-Arrival Policy
Your floral order should arrive in pristine condition, beautifully arranged and ready to enjoy. If your bouquet or arrangement is damaged upon arrival, please notify us as soon as possible, ideally within 2 hours of receipt. We kindly ask that you provide a photograph of the damaged flowers and packaging so we can better understand the issue.
Once we’ve reviewed the details, we will prioritize your request for a replacement and organise for either a redelivery or in some cases, a full refund. Our local Bickley team is here to make things right swiftly and professionally.
Freshness Window
Our fresh flowers guarantee in Bickley means all bouquets are sourced daily and arranged just before delivery. We guarantee the freshness of our flowers for a minimum of 5 days from the date of delivery, provided the care instructions supplied are followed. Should your flowers not meet this freshness standard, please contact us within the first 48 hours so we can resolve the matter quickly.
Clients are encouraged to place arrangements away from direct sunlight, heat sources, and draughts, and to refresh water regularly to enjoy the maximum longevity of your blooms.
Refund & Replacement Options
Your happiness is our priority. If an issue arises with your order—whether related to quality, freshness, or satisfaction—we offer a choice of refund or replacement, depending on the circumstances. Once your complaint is validated (either by photo evidence or retrieval of the original bouquet), a full refund or a swift replacement delivery will be processed, according to your preference.
Refunds will be processed using the original payment method, and replacements are typically dispatched at the earliest available opportunity to keep surprising someone special in Bickley with fresh flowers.
Complaints Process
At Flowers Bickley, we value your feedback and use it to continually improve our service. If for any reason you are dissatisfied with your flowers or experience with us, our complaints process is simple and transparent:
- Contact our team as soon as possible after delivery to discuss your concerns.
- Provide your order details and any supporting information, such as photos.
- We will review your complaint promptly and offer a solution, whether this is a replacement, refund, or another method of resolution suited to your needs.
Your satisfaction is at the heart of what we do, and we're committed to resolving complaints courteously and efficiently.
Your Trusted Bickley Florist
With years of experience delivering joy through flowers in Bickley, we stand by the quality and freshness of every order. Whether for personal occasions, corporate needs, or special moments, Flowers Bickley is here to serve you with dedication and care. Thank you for choosing us as your local Bickley florist – we look forward to delighting you, time and again.
