Welcome to Flowers Bickley. These Terms and Conditions ("Terms") govern your use of our online ecommerce platform for the selection and delivery of flowers in Bickley and its surrounding areas. By placing an order through our website, you agree to be bound by the following Terms. Please read them carefully before placing your order. These Terms apply to all customers in Bickley, as well as those placing orders for delivery to the wider surrounding area.
Our online flower delivery service allows you to browse and purchase floral products by selecting them from our catalogue and adding them to your virtual basket. Once you are satisfied with your selections, you may proceed to checkout. The checkout process requires you to provide accurate recipient and delivery information, including names, complete addresses, contact numbers, special instructions (where applicable), as well as your own contact and payment details.
Upon placing an order, you will receive an automated email confirming receipt of your order. This confirmation does not signify acceptance of your order, but acknowledges that we have received it. Orders are only accepted upon our dispatch of an order confirmation or, in the absence of such, upon delivery of the goods. Flowers Bickley reserves the right to decline or cancel any order prior to acceptance for any reason, including, but not limited to, unavailability of stock, inability to process payment, or delivery location exclusions.
All products are subject to availability. In the event that an item is unavailable after you place your order, we will contact you as soon as possible to offer a suitable replacement or a full refund. Flowers featured online represent our range but may be substituted with similar stems or arrangements due to seasonal availability or supply constraints. Substitutions will always be of equal or greater value and quality. Specific product images on the website are illustrative and the finished bouquet or arrangement may vary minimally in appearance.
Orders for flower delivery in Bickley and the surrounding areas can be placed online at any time. Same-day delivery may be available for orders placed before our published cut-off time; otherwise, deliveries will be scheduled for the next available date. Delivery dates and times are requested but not guaranteed; however, we make every effort to deliver your flowers at the specified time.
Payment for all orders must be made in full at the time of placing your order. We accept most major credit and debit cards, as outlined during checkout. Your card will be charged immediately upon confirmation of your order. All prices are in GBP (£) and include applicable VAT and local taxes unless specifically stated otherwise.
Flowers Bickley takes the security of your financial information seriously. Automated payments are processed securely via recognised third-party payment gateways. We do not store your full card details on our servers. In the event that your payment cannot be processed, your order will not be accepted or fulfilled, and you will be notified accordingly.
We reserve the right to update our product pricing at any time due to changes in costs, market conditions, or promotional activity. Any changes in price will not affect orders already confirmed by us.
It is important to notify us as soon as possible if you wish to cancel or amend your online flower delivery order. You may cancel your order for a full refund if notification is received before we have begun preparing your flowers, which is generally at least 24 hours prior to the scheduled delivery date. If the order preparation has commenced or the flowers have already been dispatched, we regret that cancellation may not be possible due to the perishable nature of our products.
Should you wish to amend your delivery address or the details of your order, please contact us immediately. We will endeavour to accommodate your amendment, but cannot guarantee changes can be made once preparation or dispatch is underway. In the event of an unavoidable cancellation by us, such as product unavailability or adverse weather conditions, you will be provided with a full refund or an alternative arrangement, depending on your preference.
Where flowers or goods are delivered that do not correspond with your order, please notify us within 24 hours of delivery. We will investigate the complaint and, where appropriate, provide a replacement or refund.
We strive to deliver your flowers in Bickley and the neighbouring areas on the date and to the address requested during checkout. Whilst every effort is made to ensure timely delivery, Flowers Bickley cannot guarantee delivery times and shall not be liable for delays due to factors beyond our control, including but not limited to extreme weather, traffic conditions, or recipient unavailability.
If the recipient is not available to accept delivery, our driver will follow your delivery instructions where provided (such as leaving with a neighbour or in a safe place), or attempt to leave a calling card with collection details. If neither option is possible, the flowers may be returned to our premises and a re-delivery may be arranged at our sole discretion and may be subject to a further delivery fee.
Risk of loss and ownership of the items passes to you upon successful delivery. Please inspect your flowers upon arrival and notify us promptly of any concerns relating to quality, freshness, or damage.
Due to the perishable nature of flowers, we do not offer standard returns for unwanted products. If, however, your order is delivered in unsatisfactory condition, is incorrect, or has been damaged in transit, please contact us within 24 hours of receipt. We may require photographic evidence of the issue. Upon verification, we may offer a replacement, partial refund, or full refund, depending on the circumstances and at our discretion.
In rare circumstances where you are entitled to return non-perishable goods or products such as vases or gifts, they must be returned to us unused and in their original packaging within 14 days of delivery. Refunds for returned non-perishable items will be processed once the goods have been received and inspected.
When ordering, you are responsible for providing accurate and complete delivery information for the recipient. Incorrect or incomplete details may result in delays or non-delivery. Additional charges may be incurred for re-delivery attempts due to inaccurate or insufficient information. It is your responsibility to ensure someone is available to receive the flowers at the delivery address, or to provide suitable alternative delivery instructions during checkout.
Please treat all communications from Flowers Bickley as confidential and do not share your order details or identification numbers with unauthorised parties.
Flowers Bickley endeavours to provide high-quality floral arrangements and reliable delivery service. However, except as expressly stated in these Terms, we provide our services on an "as is" basis, and to the fullest extent permitted by law, we disclaim all implied warranties, representations, and conditions.
Our maximum liability to you in connection with any order, whether arising in contract, tort (including negligence), or otherwise, shall not exceed the total amount paid for that order. We do not accept liability for indirect, special, or consequential losses, including but not limited to loss of profits, business, or goodwill. We will not be liable for delivery failures or delays caused by events outside of our reasonable control.
Nothing in these Terms restricts your statutory rights as a consumer, nor do they seek to limit or exclude our liability for death or personal injury resulting from our negligence, fraud, or fraudulent misrepresentation.
All content, including imagery, text, logos, and branding displayed on the Flowers Bickley website, are the intellectual property of Flowers Bickley or our licensors. No part of the website or its content may be reproduced, copied, transmitted, or otherwise used for commercial purposes without our prior written consent.
Your privacy is important to us. All personal information supplied in connection with your order will be handled in accordance with our Privacy Policy and applicable data protection laws. We collect your data solely for the purpose of processing your order, completing delivery, and administering any contacts or complaints regarding your purchase. For more details regarding how your data is stored, secured, and deleted, please consult our Privacy Policy.
These Terms, and any contract formed between you and Flowers Bickley through our online flower delivery service, shall be governed by and construed in accordance with the laws of England and Wales. If a dispute arises regarding these Terms or any order placed with Flowers Bickley, the courts of England and Wales shall have exclusive jurisdiction to hear and resolve the matter.
Flowers Bickley reserves the right to amend these Terms at any time without prior notice. Any amendments will take effect immediately upon posting on this website and will apply to all subsequent orders. It is your responsibility to review the Terms regularly. Placement of an order after updates have been made indicates acceptance of those amended terms.
If any provision or part of these Terms is found by a court to be invalid, unlawful, or unenforceable, such provision shall be deemed omitted to the extent of such invalidity, and the remainder of the Terms shall continue in full force and effect.
If you have any questions about these Terms, or if you require assistance regarding your order, please get in touch via our website’s contact form or in writing to our business address as published on our site.
These Terms and Conditions apply to all customers placing orders for online flower delivery in Bickley and in the neighbouring areas. By placing an order, you confirm your understanding and acceptance of these Terms as the basis of your transaction with Flowers Bickley.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 18 Southborough Rd, Bromley, London, BR1 2EB.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Bickley, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Bickley.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
